We ship from our EU warehouse in the Netherlands. Order today, ship today (before cut-off) or the next business day. Every shipment is tracked and insured.
Benelux: typically 1 business day. Germany, France, Austria, Denmark: 1–2 business days. UK, Poland, Czech Republic, Spain, Italy: 2–3 business days. Rest of Europe: 3–5 business days. Times are indicative and depend on the carrier and destination postcode.
Small orders ship via tracked parcel with UPS, DHL or DPD. Larger orders ship on europallets via a freight partner. We select the carrier based on order size, destination and required delivery speed. If you have a preferred carrier or a shipping account you want us to bill, tell us at checkout.
Shipping is quoted per order based on weight, volume and destination. We do not mark shipping up — you pay what the carrier charges us. Where a delivery threshold applies (free shipping over a certain order value), it is shown at checkout.
Every order gets a tracking number the moment it leaves the warehouse. You will receive an email with the tracking link. If a delivery is delayed or the tracking looks stuck, contact us and we will chase the carrier.
Yes. Post-Brexit, UK deliveries need customs paperwork; we handle the export documentation and the carrier handles UK import.
Yes, by prior arrangement. Contact us before you plan to collect so we can have the order ready and confirm the address.
Notify us within 48 hours with photos. We replace damaged units and file the claim with the carrier at our cost.